Affecting Server
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London9
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05/02/2025 22:11
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Last Updated 05/02/2025 22:11
We have experienced a critical hardware failure - specifically, a disk crash on the server hosting your data. Our technical team has immediately initiated emergency protocols to address this situation.
Key Points:
- Current Status: Server is offline due to disk failure.
- Impact: Temporary service interruption
- Action Taken: Data recovery process initiated
- Estimated Recovery Time: 24 hours
- Priority Level: High/Critical
Please be assured that we are employing all available resources and best practices to recover your data from the crashed disk. However, due to the nature of disk failures, the recovery process is delicate and time-consuming to ensure maximum data integrity.
Due to the remote location of the affected server, our technical team is facing additional logistical challenges in the recovery process. However, please be assured that we have our best engineers working around the clock on this situation.
We sincerely apologize for any inconvenience this may cause to your operations. Thank you for your understanding and patience.
