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EU NOC Issue (Resolved) High

Affecting Server - EU NOC

  • 14/01/2021 14:49 - 14/01/2021 15:19
  • Last Updated 14/01/2021 15:22

Hello

 

We found a core issue on our server webserver version for this reason some users are facing website loading issues. Currently, we are working on it 

We upgrade the Webserver version. Now the issue has been solved. 

 

Software error (Resolved) High

Affecting Server - Singapore SG8

  • 23/08/2020 17:33 - 01/01/2021 15:53
  • Last Updated 23/08/2020 17:34

SG Noc Face a Software error. Currently, IP pinging well but websites are not loading. We are working on this topic. 

OPENVZ UPgrade (Resolved) High

Affecting Server - SolusvM Master

  • 12/07/2020 00:00 - 23/08/2020 17:34
  • Last Updated 15/07/2020 22:51

We are planning to upgrade our last Openvz 6 node to Openvz 7 or KVM. It will be facing a downtime average of 2 hours.

We are going to upgrade our node virtualization version and going to change VPS control panel solusvm to virtualizor.
We are currently taking all VM backup on our backup server. This upgrade will take 72 hours' time. Our accepted downtime will be 2 hours. Please take a backup of your VM.

 

Update: New Node Setup has been completed. We are now restoring openvz 6 VM to Openvz 7  

Network Issue (Resolved) Critical

Affecting Server - Node OVanti

  • 14/01/2020 21:21 - 12/07/2020 23:27
  • Last Updated 14/01/2020 21:23

KVM Node X5228 Face a network issue.  Datacenter already working on this topic. 

Upgrade & Migration (Resolved) Critical

Affecting Server - Grona USA

  • 06/01/2020 22:45 - 01/06/2020 21:44
  • Last Updated 06/01/2020 22:47

Hello 

We are going to upgrade our Grona server.
New Node deployed with CPU 2680v0 
Disk added 4x1.6 TB SSD 
Server Setup task has been completed 
Migration Start 
Migration Done 50%
Migration Completed 
Account checking .... 

Boot loader is corrupt (Resolved) Critical

Affecting Server - UK-DNS

  • 13/06/2019 17:12
  • Last Updated 13/06/2019 23:05

 Server Krypton Face a downtime during update cPanel. 

Update 1: The device is up but sadly in grub rescue, we can't even go into an older kernel version.

Update 2: This is sadly out of the scope of support also note that we are working to fix and the boot loader is corrupt.

Update 3: Level  3 technical team working on this issue. 

Update 4:  We are sorry. Unable to fix this problem yet. 

Update 5: FInally We able to fix this issue. The server now online. 

Kernel Upgrade (Resolved) High

Affecting Server - SolusvM Master

  • 29/06/2018 10:56 - 13/06/2019 10:38
  • Last Updated 29/06/2018 10:58

We are running a Kernel Upgrade on our USA node 2. Server need to restart. IT will face a 5 min downtime and take total 30 minute for complete this task. 

Kernel Panic (Resolved) Critical

Affecting Server - EU NOC

  • 24/03/2018 22:57 - 25/03/2018 02:00
  • Last Updated 25/03/2018 08:13

We notice kernel penic on our Atlanta node. Working on this topic.

Fix Kernel Issue 

Install latest kernel 

Installed Kernel care for avoid this type of critical issue 

Change Raid Card BBU 512 MB cache. 

System Back to online 

System now stable. 

Disk Upgrade (Resolved) High

Affecting Server - CP6-NVME

  • 04/03/2018 19:31 - 24/03/2018 23:01
  • Last Updated 24/03/2018 23:01

We are upgrading Knightrider Server HDD TO SSD. Website face small downtime.

Server Upgraded with 4x500 GB Samsun EVO 850 SSD disk. 

Server Down (Resolved) Critical

Affecting Server - EU NOC

  • 17/03/2018 07:32 - 24/03/2018 23:01
  • Last Updated 17/03/2018 07:33

We are aware of an outage impacting about 2 servers in Charlotte. We are looking into it now.

Disk raid Fail (Resolved) Critical

Affecting Server - EU NOC

  • 11/01/2018 15:05 - 11/01/2018 15:37
  • Last Updated 11/01/2018 22:32

We notice a major RAID Fail in our Business 7 server. Our technical team working on this topic. 

Update: We replace 4th hard disk and reconfigure hardware raid 10. Server back to online. 

XEN NODE 19 Connection issue (Resolved) Critical

Affecting Server - Atlanta Solusvm

  • 09/01/2018 09:19
  • Last Updated 09/01/2018 09:30

We notice some connection issue on our XEN NODE 19. Our Engineer currently investigating this topic.

The server is currently under a large DDoS attack which has taken all services offline.

We're working to mitigate the attack as quickly as we can to restore service. Please bear with us.

Server Back to online. 

Ddos Attack (Resolved) Critical

Affecting Server - Singapore

  • 17/11/2017 18:30 - 09/01/2018 09:21
  • Last Updated 17/11/2017 18:31

We've identified an inbound Denial of Service (DoS) attack that is targeting our Singapore server. The attack was large enough to negatively impact our network and servers, we've null routed the IP address until the attack subsides.

Once the attack has subsided, the null route will be removed and connectivity to service will be restored.

HRNEO DDoS Attack (Resolved) Critical

Affecting Server - HRNEO (SG-B2)

  • 13/11/2017 17:22 - 17/11/2017 18:30
  • Last Updated 13/11/2017 18:34

The server is currently under a large DDoS attack which has taken all services offline.

We're working to mitigate the attack as quickly as we can to restore service. Please bear with us.

Update: The attacks are continuing and are against several IPs on this server. We're working on a solution as quickly as we can but it's impossible to provide an ETA on when the server will be back online currently.

Data Center (Atlanta to Charlotte) Migration (Resolved) High

Affecting Server - EU NOC

  • 23/09/2017 23:34 - 13/11/2017 17:19
  • Last Updated 24/09/2017 09:15

Atlanta to Charlotte Migration

As we announced about three weeks ago, we are planning to migrate all servers located in Atlanta, GA to Charlotte, NC on Sunday, September 24. The move is scheduled and will proceed. 
We have deciced to split the move into two phases, with each phase having a separate moving truck. The first phase will begin as originally announced at 12:00AMEastern Daylight Time (GMT -4). The second phase will begin at 4:00AM. The second phase servers will remain online in Atlanta until 4:00AM. Once the second phase of the migration begins, network connectivity will be re-routed to Charlotte in anticipation of the first phase servers arriving.
Due to several areas of heavy road construction between Atlanta and Charlotte, we have decided to extend the maintenance window to 18 hours. While we do not have any specific knowledge of anticipated delays, we want to allow some additional time due to the unpredictability of the road construction. We are still going to strive to remain within the originally planned 12 hour window and our priority is to restore service as quickly as possible.
In preparation for the migration, we would recommend rebooting your server by Friday, September 22 using your operating system's standard reboot command. This is recommended to make sure that the system comes back online on its own and does not need attention prior to the migration.

Kernel Issue (Resolved) Critical
  • 22/09/2017 14:03 - 22/09/2017 16:48
  • Last Updated 23/09/2017 03:05

Hello 

We face a disk issue in our srv3 Node. 

Update: We found Kernel Panic issue in this node. Our Tech working on this issue. 

Update: New Node Snowking Deployed

Update: Data restore Start from Snapshot 

Update: DNS Cluster Activated.

Update: Backup restores completed. 

Update: All website Back to online. 

Schedule SSD Disk Upgrade (Resolved) Critical

Affecting System - All Ddos protected Servers and Reseller hosting.

  • 15/09/2017 19:27 - 13/11/2017 17:21
  • Last Updated 15/09/2017 19:35

Schedule Disk Upgrade: We are going to a schedule SSD disk upgrade in our servers. If you are in our DDoS protected node then you will note this issue,  It will face small downtime. 

What we are going to upgrade: 

Current node has 3x960 GB  Raid 1 Disk and we are going to upgrade it 2x1.2TB NVMe disk.  NVMe is faster than SSD. 

kansas Server Offline (Resolved) High
  • 05/01/2017 12:19 - 23/02/2017 00:10
  • Last Updated 05/01/2017 04:26

The server is currently under a DDoS attack. We're working to mitigate the attack as quickly as we can, please bear with us.

As this server has been the target of several large attacks we are currently working to split users to their own IPs to determine which account is being attacked. Once all IPs are changed each user will be contacted. If you are using our nameservers or custom nameservers with our IPs you won't need to make any changes.

Maintenance (Resolved) Critical

Affecting Server - EU NOC

  • 10/10/2016 16:01 - 11/10/2016 05:59
  • Last Updated 11/10/2016 05:59

Server face karnel issue.

 

Update: Server Back to online. 

Ddos attack in Atlanta (Resolved) Critical

Affecting Server - EU NOC

  • 21/09/2016 07:36
  • Last Updated 21/09/2016 14:38


We are aware of a large DDoS attack on our Servers in Atlanta. DDoS attack targeting multiple IP addresses today. We are working to resolve now.Some of our Ip null routed for 24 hours. Please keep patient. we are extremely sorry for this issue.

Update. 

We believe the issue is resolved. We will continue to monitor for any additional issues.

Ddos attack in Atlanta node (Outage) (Resolved) Critical

Affecting Server - SolusvM Master

  • 21/09/2016 07:42 - 21/09/2016 14:36
  • Last Updated 21/09/2016 14:35

We are aware of a large DDoS attack on our Servers in Atlanta. DDoS attack targeting multiple IP addresses today. We sincerely apologize for the inconvenience.

Update #1

We are waiting for upstream providers Update. 

Update: #2
 
Appears to be a large DDoS attack. We are working with our upstream providers to resolve.
 
Update #3 

Node AL is back online

Atlanta cPanel Node Offline (Resolved) Critical
  • 20/06/2016 04:58 - 20/06/2016 05:30
  • Last Updated 20/06/2016 06:20

We are aware of issues affecting Atlanta cPanel Node and are currently working to resolve the problem. Please bear with us.

Server back to online.

Hardware Check (Resolved) Critical
  • 26/04/2016 20:07 - 26/04/2016 20:37
  • Last Updated 30/04/2016 00:57

A schedule Hardware Helth check task running in Canada Location Server. 


An intervention has just been scheduled on Canda node 12.

This operation is expected to start on 2016-04-26 16:00:00.

 

This task has been completed. 

MySQL Upgrade - 21st February (Resolved) Medium

Affecting Server - BDSERVER

  • 21/02/2016 01:00 - 19/08/2016 00:50
  • Last Updated 20/02/2016 09:45

At 1am on the 21st February we will be upgrading MySQL on ER-UK-SSD from MySQL 5.5 to MariaDB 10. This upgrade will bring many benefits including increased performance, reliability and compatibility with newer scripts.

To perform the upgrade we will need to take MySQL offline briefly so have scheduled the following maintenance window:

Server: ER-GB-SSD-MD
Date: 21st February
Time: 1AM GMT
Expected Downtime: ~30 minutes

The downtime will only affect the MySQL service and websites may show a connection error during this time. No action is required on your part during the upgrade.


ER-UK-SSD

Server Upgration (Resolved) Critical

Affecting Server - EU NOC

  • 14/04/2015 14:45 - 15/04/2015 00:00
  • Last Updated 18/04/2015 07:34

We are now working on this server upgration.

 

issue solved. 

Server Migration (Resolved) High

Affecting Server - EU NOC

  • 15/12/2014 20:05 - 18/12/2014 00:00
  • Last Updated 03/02/2015 11:39

As was previously announced, TOSHOST is migrating Atlanta VPS server node in another new data center in Atlanta approximately 7.3 miles away. This scheduled maintenance notification impacts the server listed below.
107.161.x.x

Maintenance Window: December 16, 2014 - 5:00 - 07:00 (Eastern Daylight Time / GMT -4)

Expected Outage: Approximately 1 hour

Thank you for your business. Please contact us through the support ticketing system if you have any questions.

Large DDoS on Atlanta Server 1 . (Resolved) Critical

Affecting Server - EU NOC

  • 28/11/2014 11:08 - 28/11/2014 15:39
  • Last Updated 28/11/2014 14:34

Large DDoS on one of our customers in ATL.We're working on mitigating the attack as quickly as possible.

Server now ok. Ddos has been migrated. 

DDOS issue (Resolved) Critical

Affecting Server - EU NOC

  • 11/11/2014 15:54
  • Last Updated 11/11/2014 18:40

The (atlanta) server is currently under a large DDoS attack. We're working on mitigating the attack as quickly as possible.

Update: Issue resolved

Maintenance Server (Resolved) Critical
  • 04/04/2014 17:11 - 09/04/2014 14:48
  • Last Updated 04/04/2014 17:12

We will be conducting the scheduled maintenance today to swap over to the new core router.
The maintenance window is 12:00 PM to 4:00 PM EDT (GMT -4) today.
We appreciate your patience as we upgrade our network to serve you better and for your continued business.

Affected Server:
Node 1
Node 2
Atlanta

UK node down (Resolved) Critical

Affecting Server - DIP-NVME

  • 17/03/2014 23:11 - 09/04/2014 14:48
  • Last Updated 17/03/2014 23:14

We are currently experiencing some downtime due to a datacentre problem. We are on the case and hope to have this rectified ASAP. UK node all shared and reseller hosting clinet face downtime.

update: The outage is power related and appears to be due to a UPS problem. Onsite techs are working on the issue, further details to follow. 

Update: The power is back up and all servers, with the exception of 1 VPS node, are currently online.

USA 04 server Reboot (Resolved) Critical
  • 26/10/2013 22:31 - 26/10/2013 22:38
  • Last Updated 26/10/2013 22:33

Our admins have rebooted this server for a kernel upgrade and are performing more work on this now. We will update this when we have an ETA.
Thank you for your patience.

Ddos attack in serv3 (Resolved) Critical
  • 06/10/2013 01:54 - 06/10/2013 04:59
  • Last Updated 06/10/2013 05:03

Serv3 is is currently undergoing a DDoS and the main IP has been nullrouted for (1) hour. This will be removed automatically within the hour and we will have an update available then.
We're working on mitigating this as quickly as we can and further updates will be provided shortly.

Update: The attack is still continuing and growing. We're currently battling a 10Gb/s attack.

 

Update: We had managed to mitigate the attack however the amount of traffic has increased and the server is offline once again. We're still working on this issue.

Update: There is no attack to the server at present. We will continue to monitor your server for some more time.

Software installation Issue (Resolved) Low

Affecting Server - US-NAZDED

  • 30/07/2013 04:16 - 31/07/2013 04:30
  • Last Updated 02/08/2013 03:15

VPS node 2  need to install some software. We are going to install them and also need a restart.

All task complte. Server reboot sucsessfully done. 


SG - FSCK (Resolved) Critical

Affecting Server - DIP-NVME

  • 10/07/2013 03:04 - 12/07/2013 03:12
  • Last Updated 12/07/2013 03:12

SG is now undergoing a FSCK. We will update as the status progresses.

Update: The FSCK is now at 25% complete.

Update: Now at 50% complete.

Update: The FSCK finished and the server was rebooted however another FSCK automatically started. It's currently at 6% complete.

Update: The check is currently 38% complete.

Update: The check is now 60% complete.

Now all problem solved

Server Update complete (SG) (Resolved) High

Affecting Server - DIP-NVME

  • 25/05/2013 01:59 - 25/05/2013 02:20
  • Last Updated 05/06/2013 03:07

Server Update complete :
To apply an important security update to our server (SG1) it is necessary to perform a reboot. 
Work History: 
We're currently experiencing issues with booting SG1 due to kernel panics.
Update 1
We are working on this as fast as we can and the server should be back online shortly.

Update 2: The issue has now been found and it's currently being repaired. We estimate the server should be online in 20 minutes.

Update 3: Server update complete and security issue solved.