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General Web Hosting Questions

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I have a fast internet connection (DSL/cable) - can I just host my own site? You could, but that's definitely not recommended. First of all, most ISPs have clauses that do... Why don't I just go with the cheapest hosting? A host has to make a profit to continue operating. Some hosts do not properly understand the... 503 valid RCPT command must precede DATA When sending email, you receive an immediate bounce such as the following: Subject: RE: XXXXXX -... Acceptable Use Policy. This Acceptable Use Policy applies to all persons and entities (collectively, "customers") using... Are there any hidden costs, or setup fees? No, there are no hidden costs or fees associated with having a hosting account with our services. Can I host friends' websites? Yes, you may host your friends. If you want your friends to have their own control panels for... Do I need a static/dedicated IP address? Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before... Do you have curl installed in your php? Yes we do. Do you offer Server Side Includes (SSI)? Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you... Do you offer Telnet or SSH access? By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in... Do you offer password protected directories? Yes, using our web-based control panel you can easily protect any directory without having to... Do your servers support XML? Yes, all of our servers support XML. How can I download a backup of my site? Please login to your control panel and create a full backup. This may take a few minutes to... How do I create an email account? To create an email account log in to your control panel (http://www.yourdomain.com/cpanel/) and... How do I disable Anonymous FTP? Anonymous FTP is disabled by default on all accounts.  We can only set up anonymous FTP for... How do I signup? On any page of our site click the "Order Now" link. Follow the on screen instructions and fill... How do I upload my website? You can upload your site using any FTP program.  The FTP server is ftp.yourdomain.com and... How do I use webmail? You can access your webmail by going to http://www.yourdomain.com/webmail or by going into your... How long after I sign up can I start building my site? If your account is automatically approved, your machine user will be created and ready for... How long after I sign up can I start building my site? If your account is automatically approved, your machine user will be created and ready for... I uploaded my page but it's not working! Make sure that you are uploading to the public_html or www folder.  Only the files placed... Information Needed For SSL Certificate - CSR We need the following information to generate a Certificate Signing Request (CSR): For the SSL... Is it a problem if I'm not in the US? Not at all! In fact, we already have customers in countries all over the world. If you don't have... Is there a minimum time contract/commitment required? You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there... Setup Time? What is the setup time on your services? Shared and Reseller are instantly deployed using our... What are private nameservers and how do I set them up? Private nameservers are where your domain points to our nameservers so that your customers do not... What are some account basics? We'll explain some basic procedures and steps to use your account. Username and Passwords:... What database do you offer? We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use... What happens if I exceed my allocated bandwidth? You will receive an automatic e-mail message warning you that you have reached 80% of your... What if my site breaks your Terms of Service? Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,... What is a blog? Having heard the term previously but not having paid much attention most are just to afraid to... What is an error 404 page? Error 404 indicates that you are requesting a file or a directory that does not exist on the... What is the FTP Server? The FTP server is ftp.yourdomain.com and the login/password are the same as those you use to... Where do I upload my website files? Your account has both non-web accessible space and of course your web accessible space. Your user... Why don't you offer unlimited bandwidth? There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth... Will I be able to check my emails when I am away from my home/office computer? Yes, we provide all our customers with their own Webmail access. What this means is that you can... Will I have unlimited access to update my pages? You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and... Will you place any ads on my site? Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying...
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