Sales / Billing
Sales / Billing Questions
- I have a fast internet connection (DSL/cable) - can I just host my own site?You could, but that's definitely not recommended. First of all, most ISPs have clauses that do not let you use your internet connection for web hosting - doing…
- Why don't I just go with the cheapest hosting?A host has to make a profit to continue operating. Some hosts do not properly understand the market, and may be pricing themselves too cheap. At times you will…
- 503 valid RCPT command must precede DATAWhen sending email, you receive an immediate bounce such as the following: Subject: RE: XXXXXX - October 27, 2005 Sent: 10/31/2005 12:40 PM The following recipi…
- Acceptable Use Policy.This Acceptable Use Policy applies to all persons and entities (collectively, "customers") using the products and services of TOSHOST LTD, ("TOSHOST") including…
- Are there any hidden costs, or setup fees?No, there are no hidden costs or fees associated with having a hosting account with our services.
- Can I host friends' websites?Yes, you may host your friends. If you want your friends to have their own control panels for their sites, you'll need to get a reseller account.
- Do I need a static/dedicated IP address?Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before your domain resolves to our servers. This is also necessary if y…
- Do you have curl installed in your php?Yes we do.
- Do you offer password protected directories?Yes, using our web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything…
- Do you offer Server Side Includes (SSI)?Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you call your files with the .shtml extension.
- Do you offer Telnet or SSH access?By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in a Support Ticket. This request must be accompanied by photo of…
- Do your servers support XML?Yes, all of our servers support XML.
- How can I download a backup of my site?Please login to your control panel and create a full backup. This may take a few minutes to generate a tar.gz file that will have all your site, email, database…
- How do I create an email account?To create an email account log in to your control panel (http://www.yourdomain.com/cpanel/) and go to the Mail Section->Email Accounts. Once you are in the Emai…
- How do I disable Anonymous FTP?Anonymous FTP is disabled by default on all accounts. We can only set up anonymous FTP for a hosting account which has a dedicated IP for security reasons. If…
- How do I signup?On any page of our site click the "Order Now" link. Follow the on screen instructions and fill out your user information. Once your payment information is confi…
- How do I upload my website?You can upload your site using any FTP program. The FTP server is ftp.yourdomain.com and the login and password is the hosting account login/password. Alternat…
- How do I use webmail?You can access your webmail by going to http://www.yourdomain.com/webmail or by going into your control panel and clicking on WEBMAIL. Your Webmail can also be…
- How long after I sign up can I start building my site?If your account is automatically approved, your machine user will be created and ready for uploading within 15 minutes of you signing up! If your account is not…
- I uploaded my page but it's not working!Make sure that you are uploading to the public_html or www folder. Only the files placed within these folders will be viewable by the public.
- Information Needed For SSL Certificate - CSR We need the following information to generate a Certificate Signing Request (CSR): For the SSL Cert. Hostname: (this is your domain name with or without the www…
- Is it a problem if I'm not in the US?Not at all! In fact, we already have customers in countries all over the world. If you don't have a credit card, we also accept paypal and checks or money order…
- Is there a minimum time contract/commitment required?You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees.
- Setup Time?What is the setup time on your services? Shared and Reseller are instantly deployed using our billing system Where VPS Accounts take upto 12 hours, and Dedicate…
- What are private nameservers and how do I set them up?Private nameservers are where your domain points to our nameservers so that your customers do not see our domain name on your account. If you do not set up pri…
- What are some account basics?We'll explain some basic procedures and steps to use your account. Username and Passwords: These are stated in the welcome email you received with your account…
- What database do you offer?We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.
- What happens if I exceed my allocated bandwidth?You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us a…
- What if my site breaks your Terms of Service?Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case…
- What is a blog?Having heard the term previously but not having paid much attention most are just to afraid to show their ignorance and ask the question, what is a blog? Blogs…
- What is an error 404 page?Error 404 indicates that you are requesting a file or a directory that does not exist on the server. This error can occur because of the following reasons: 1. Y…
- What is the FTP Server?The FTP server is ftp.yourdomain.com and the login/password are the same as those you use to access your control panel.
- Where do I upload my website files?Your account has both non-web accessible space and of course your web accessible space. Your user home directory , /home/USERNAME , contains many files used to…
- Why don't you offer unlimited bandwidth?There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you d…
- Will I be able to check my emails when I am away from my home/office computer? Yes, we provide all our customers with their own Webmail access. What this means is that you can log on to the internet (to the address we will give you once yo…
- Will I have unlimited access to update my pages?You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your…
- Will you place any ads on my site?Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing.